Esra is very satisfied with the result
Resolved
Unauthorized Charges from BetterMe Despite No Active Subscription
Esra
September 04, 2024 12:06 am
253"Thank you for the quick solution."
I Report Refund Failure On BetterMe After Pilates Subscription Cancellation
Sedef
June 28, 4:01 am
69
On 2025-07-02, I purchased a one-month wall pilates subscription from the BetterMe app and canceled my subscription on the same day. Despite canceling immediately, the subscription fee was charged to my card, and no refund has been issued since.
I attempted to contact your customer service but have not received any support or response. I purchased this service in good faith, but the lack of transparency and failure to process the cancellation properly has caused me financial and emotional distress.
I explicitly request a full refund of the subscription fee and confirmation that my subscription has been successfully canceled without further charges. I also expect someone from your team to contact me promptly regarding this matter.
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
Similar Complaints
I Report Unauthorized Charges On BetterMe After Subscription Cancellation
Merve
June 28, 4:47 pm
78On 2025-07-02, I noticed that the BetterMe app has been charging my card for several months despite canceling my subscription shortly after purchasing a one-month plan. I initially subscribed for one month, paid for it, and canceled promptly to avoid further charges. However, despite having no activ...
BetterMe Keeps Charging Me Monthly—Can't Cancel or Access My Account
Anıl
January 27, 8:39 pm
153I signed up for a 1-month wall pilates program on the BetterMe app, but now they are continuing to charge my card every month, even though I am not using the app. When I tried to log in and cancel my subscription, I kept getting password errors. Even after resetting my password, the app still doesn...
BetterMe Charged Me for Months After I Canceled—Refund My Unauthorized Payments
Sultan
April 21, 2:45 am
188I downloaded the BetterMe Pilates app and signed up, but later decided to cancel my subscription. Despite canceling, the app has been charging me monthly for several months, even though I’ve had no further use or interaction with the service since my cancellation. This is completely unacceptable. I...
BetterMe Subscription Cancellation Confirmed but No Refund Yet
Sedef
November 05, 3:12 pm
69On November 5, 2025, after logging into the BetterMe app, I canceled my monthly subscription through the mobile app. I received a confirmation message within the app verifying that my subscription had been successfully canceled. However, even though $5 was charged to my credit card, I have not rece...
Comments