ID:35657460

BetterMe Subscription Still Charging After Deleting App

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Spyros
BetterMe
April 06, 10:15 am
13

I had a monthly BetterMe subscription, which I believe I purchased through the Apple App Store.

I deleted the BetterMe app from my phone, assuming that this would also stop any further charges. However, on April 2, 2026, I noticed that I was still being charged for the subscription.

Since I had removed the app and no longer had the relevant contact details, I did not reach out to BetterMe or Apple support before noticing this charge.

I do not wish to continue using this service, and I feel I have been charged unfairly, as I was no longer using the app and believed that deleting it would cancel the subscription.

I kindly request that my BetterMe monthly subscription be canceled immediately and that a full refund be issued for the most recent charge.

I would also like written confirmation once the subscription has been canceled and the refund has been processed.

Progress
Progress

April 06, 10:06 am

I am writing regarding an unwanted renewal of my BetterMe Health app subscription that was charged to my bank account without my consent. I had already deleted the app from my iPhone and believed that this would stop any further charges, so I did not intend to renew the subscription. On 2 April 2026, an amount of approximately $14.70 was deducted from my bank account for the BetterMe subscription. The payment was made via my iPhone, and the subscription is linked to the email address / Apple ID: spyro***[email protected]. The last four digits of the card used for this payment are 7716. Since I deleted the app before cancelling the subscription, I no longer have access to the in‑app details or any subscription confirmation inside the app, and I am therefore unable to manage or cancel it directly from there. Given that this renewal was not intentional and I did not use the service after deleting the app, I kindly request a full refund of the charged amount of approximately $14.70, as well as the cancellation of the active subscription linked to my account so that no further charges are made in the future. I would appreciate your support in resolving this issue as soon as possible.

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BetterMe
April 09, 6:30 pm (3 days after complaint)
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