BetterMe Subscription Still Charging After Deleting App
I had a monthly BetterMe subscription, which I believe I purchased through the Apple App Store.
I deleted the BetterMe app from my phone, assuming that this would also stop any further charges. However, on April 2, 2026, I noticed that I was still being charged for the subscription.
Since I had removed the app and no longer had the relevant contact details, I did not reach out to BetterMe or Apple support before noticing this charge.
I do not wish to continue using this service, and I feel I have been charged unfairly, as I was no longer using the app and believed that deleting it would cancel the subscription.
I kindly request that my BetterMe monthly subscription be canceled immediately and that a full refund be issued for the most recent charge.
I would also like written confirmation once the subscription has been canceled and the refund has been processed.
Progress
I am writing regarding an unwanted renewal of my BetterMe Health app subscription that was charged to my bank account without my consent. I had already deleted the app from my iPhone and believed that this would stop any further charges, so I did not intend to renew the subscription. On 2 April 2026, an amount of approximately $14.70 was deducted from my bank account for the BetterMe subscription. The payment was made via my iPhone, and the subscription is linked to the email address / Apple ID: spyro***[email protected]. The last four digits of the card used for this payment are 7716. Since I deleted the app before cancelling the subscription, I no longer have access to the in‑app details or any subscription confirmation inside the app, and I am therefore unable to manage or cancel it directly from there. Given that this renewal was not intentional and I did not use the service after deleting the app, I kindly request a full refund of the charged amount of approximately $14.70, as well as the cancellation of the active subscription linked to my account so that no further charges are made in the future. I would appreciate your support in resolving this issue as soon as possible.
Dear Spyros, Thank you for contacting us. We value every opportunity to assist our users and are pleased to provide you with the necessary information. When you have a moment, please check your email inbox, and we look forward to hearing from you at your earliest convenience. Warm regards, The BetterMe Team
