BetterMe Charged Me Without Consent After My Subscription Ended

BetterMe Charged Me Without Consent After My Subscription Ended
BetterMe Charged Me Without Consent After My Subscription Ended
Phyllis
BetterMe
December 7, 2024 3:02 PM140

I canceled my subscription months ago on the BetterMe app, but the service continues to charge my account, months after it was cancelled. When I checked the phone it states that the subscription ended in November but now it's December and I'm still being charged. In actuality, it was months ago that my subscription was canceled. I expect a full refund for these charges. This is unacceptable.

BetterMe
December 12, 2024 3:50 PM (5 days after complaint)

Hello! Thank you for your feedback. Please be kindly informed that BetterMe is an honest and transparent company. There are two options to subscribe to our service: via the website and App/Play Store. If your subscription was canceled successfully, it should not be renewed. We have also reached you via email, kindly check your inbox. Kind regards, team BetterMe

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