I attempted to purchase a diet program through BetterMe. I made the payment and was informed it would be sent via email. However, I never received it, and my account was charged twice. I've attached screenshots as evidence of my complaint. Now, they are requesting me to download the app, which I haven't used. I am requesting a refund for my payment.
I signed up for the BetterMe platform just once, solely to view the program prepared for me in my email. Not only did I never receive the program in my email, but today I noticed they've charged me again for another membership. I'm urgently requesting a refund for this unauthorized charge. This situ...
On the same day I purchased the BetterMe Pilates program, I requested a subscription cancellation and a refund. The cancellation was processed, but in the email I received, it stated: “For monthly or longer subscription periods: Please send an in-app screenshot showing that you have completed at le...
I initially purchased a weekly subscription to BetterMe to test the app. However, due to irregular usage, I decided not to continue. Despite this, after the trial week ended, I noticed that the app charged me for a full month without my permission. I emailed them within two days, explaining my situa...
Comments