5
Resolved

BetterMe Unauthorized Charges, Refund Needed

Kübra
Kübra
BetterMe
March 25, 2025 11:12 AM130
Kübra's Thank You Message
Even though we communicated via email and my refund request was not fulfilled, their effort to assist in whatever way they could was a courteous gesture. Thank you.

I bought a one-time application from the BetterMe application, even though I canceled my membership and deleted the application, I have been charged for months and I realized this too late. I request a refund for all the months I have not used the application. There is no such thing, there is no application, I do not even see my application purchase in the subscriptions. I have been trying to find out where it was deducted for a long time. Please help me and refund all the months I have not used the application.

March 26, 2025 10:07 PM (1 day after complaint)

Hello! Your request has been reviewed and addressed appropriately. Please check your email inbox. If you have any other questions or requests, we are ready to assist you. Best regards, BetterMe Team Happy Ramadan!

Kübra
Kübra
April 5, 2025 10:25 AM

Even though we communicated via email and my refund request was not fulfilled, their effort to assist in whatever way they could was a courteous gesture. Thank you.

April 5, 2025 6:25 PM

Hello, It was a pleasure to respond to your request. If there is any other matter we can assist you with, please let us know. Have a good day!

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