BetterMe Charged My Card Repeatedly & Sent Program to the Wrong Email

Burçak · 2025-03-12T14:04:31+03:00

I purchased a one-week program from BetterMe, but I never received it in my email. At first, I didn’t worry too much, but now I keep getting charged on my card, even though I never received the program in the first place. I suspect that BetterMe has the wrong email address on file, as I have not received a single email from them. Now, I am stuck in a billing loop, and I have no way to access what I paid for. BetterMe, I need an immediate solution! How do I cancel these payments and ensure that I am not charged again? I do not want to continue paying for a service I never received. Please fix this issue now!

BetterMe

Hello! Thank you for sharing. After the payment on a website, each user creates a BetterMe account with a password. Once the app is installed, one will need to just log into this account for the app to recognize your paid subscription. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. Our team has already reached you via the email you provided us here. Please check your inbox. We would need a few more details for further assistance. Kind regards, team BetterMe

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