1win Didn’t Credit My PhonePe UPI Deposit - Support Gives No Answer


Today I made a payment of 301 INR via GPay from India to my 1win account, but the amount has not been credited to my 1win balance. The payment went through on GPay, and I have a transaction reference for this transfer made to the UPI ID sumeshreny**@okhdfcbank, yet nothing has appeared in my 1win account. I request that this 301 INR be credited to my 1win account as soon as possible, or that you at least check the transaction on your side and resolve this issue urgently.


I deposited 5,000 INR into my 1win account on December 11 at around 5:00 PM using Google Pay (UPI). The amount was successfully deducted from my bank account, but it was not credited to my 1win balance. I contacted 1win customer support regarding this issue, and they created a support ticket ID. Ho...
I am writing regarding a failed deposit from Paytm to the 1win app that has not been resolved for several days. On 1 December, I made a deposit of ₹1500 from my Paytm account in India to my 1win account. The transaction shows as successful on Paytm’s side, and the UTR number for this payment is 3931...

I requested a withdrawal of 1700 INR on 1win on January 17, 2025, at 10:10 PM. The status shows the withdrawal as successful, but the money has not been credited to my bank account yet. It has been nearly two days, and I am still waiting for the funds to be reflected in my account. This delay is cau...

On October 11, 2025, at 5:15 PM, I submitted a withdrawal request of ₹1500 from my 1win account using the bank transfer method. Although 36 hours have passed and the system shows my withdrawal as “successful,” the funds have still not been credited to my bank account. This is the first time I’ve enc...