Betnano MS1 Coupon Error: I Lost My Bet Despite My Team's Extra Time Win

I am frustrated with my experience using Betnano’s MS1 bet option. I placed a bet on a match, fully expecting my coupon to be honored since our team won in extra time. However, despite the game’s outcome and no official 90-minute result being recorded anywhere, my coupon was marked as a loss. This error is both baffling and unacceptable—it directly cost me a win that I rightfully earned. I demand immediate compensation for my loss and insist that Betnano urgently reviews their result reporting process to prevent such discrepancies from recurring. I expect a prompt and clear response from Betnano to resolve this matter and restore my trust in their service.