Bershka Delays My Jacket Order Saying They'll Send It in 30 Days

placed an order for a Bershka jacket through Trendyol, but neither the jacket has arrived nor any action has been taken. We trust Trendyol for our orders. The product, which was supposed to be delivered today, hasn't even been dispatched yet. When I contacted Trendyol, they mentioned that if the product is not delivered on the day it should be, they would contact Bershka. However, today, when I called, I learned that there hasn't been any attempt to communicate yet. They say, "We have a legal right for 30 days," but then why did you specify a delivery date? We trust and shop through Trendyol, but unfortunately, there's no one addressing our concerns. I urgently request the resolution of this issue.
Q&A: Explore Popular Queries
Similar Complaints
Bershka Did Not Deliver One of My Split Orders, Refused to Cancel It

On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...
Bershka Lost My Coat During Delivery and Refused to Refund or Resolve the Issue
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
Bershka Store Won't Replace the Coat I Purchased on an Online Marketplace

I ordered a day coat from Bershka on November 24, 2023, and I obtained this order through Trendyol online shopping site. When my order arrived, I felt that it was too big in size and I wanted to change it. When I connected to Trendyol customer service, they said that they did not make exchanges and ...
Bershka Order Delayed for Nearly a Month, Still Not Delivered
I placed an order with Bershka on January 4, 2025, and it was supposed to arrive between January 4 and February 24, 2025. However, it has been almost a month, and I still haven’t received my order. This delay is unacceptable and causes unnecessary frustration for customers. I trusted Bershka to del...
Comments