I bought Beko AC7030 air refresher as a gift for my parents from Beko. We brought the product home and used it for only 2 hours, but my parents found the device too loud due to their age. For this reason, I wanted to return the product or replace it with another product such as air conditioner. When I called the store, they didn't approach me positively and directed me to customer service. Customer service was not helpful either, and the call center said the dealer should help. Although I called many times, no solution was offered. Moreover, the product had not even passed 24 hours and although I had the right to return it within 14 days, my request was rejected. As a justification, it was said that it could not be returned because the product was opened, but I also requested an exchange. I bought the product in cash for ₺8,000 and there is a 2-year warranty. My bill number: 002020. I haven't received a written answer so far. I do not accept that customer satisfaction is ignored in this way. I request a product return and a refund of the fee I paid. I expect an urgent solution to the issue. I would also like to point out that never buying products from a store that does not help in this way; I think that more importance should be given to customer satisfaction as a huge company.
I’m completely dissatisfied with the Beko AC7030 air cooler I purchased today. I used it for just 3–4 hours, but instead of cooling the room, it significantly increased the heat and humidity, making it uncomfortable to stay inside and forcing me to open the doors. When I called customer service, the...
I purchased a Beko air conditioner less than a year ago, and now that I need it during the summer heat, it’s not cooling at all. Despite informing the authorized service about the issue, it took them over a week to come and inspect it. They determined that there was a faulty part but said it would t...
I recently bought a brand new Beko washing machine that is only a month old, but it makes a lot of noise when it is in use. I had to call for service three times, and each time they said the machine was okay. I even recorded a video that clearly shows the machine is faulty, but the authorized Beko s...
Today, Beko representatives called me regarding an air cooler I ordered on June 6, 2024, and said the order had to be canceled due to insufficient stock. I did not accept this and reiterated that I specifically wanted the product. I created an account on www.beko.com.tr, made the payment, and purcha...
In 2020, I purchased a Beko 24000 BTU Ecological Inverter Air Conditioner for my 28 sqm room. I had no idea it would be the start of a never-ending ordeal. The unit leaked water from the indoor unit during the first summer. After a lengthy wait for the spare part, the service team replaced the inter...
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