I bought a Beko-brand toaster, and it broke down just one week before the warranty expired. I contacted customer service, and they sent me a link to schedule an appointment. I scheduled an online meeting for September 30, 2023. However, no technician arrived on the scheduled date, and when I called, they claimed I had not scheduled an appointment. I rescheduled the appointment, but they still did not show up. After they canceled my appointment on the third attempt, I contacted the headquarters. Finally, the service team arrived at my house. To my surprise, they insisted on charging me for the service despite the fact that the broken button on my still-under-warranty product was not covered. They gave absurd explanations about electricity without ever measuring anything in my house. How can a device that has only been used 48 times in two years fail so quickly, with no user error? I believe that this situation is malicious, and I demand that my complaint be addressed. If not, I want to make it clear that as a consumer, I will vigorously defend my rights. Please support your product as well.
I'm very upset and angry about the service I've gotten from Beko, a company I trusted when I bought both a TV and an oven from them. I bought a Beko TV in 2022 and have been waiting for it to arrive for more than three months. Despite numerous attempts to call their customer service, dealership, and...
I made the mistake of purchasing all of my appliances from Beko during my wedding preparations, and it has been nothing but trouble since. My coffee machine has been sent in for repair five times, only to be returned with the same recurring issue, despite the fact that they claimed to have fixed it....
Hello, I own a Beko washing machine that I purchased a year ago. However, I've been dealing with a recurring issue of water leakage from the bottom. I reported the problem on 18.12.2023, and they scheduled a service for 25.12.2023. The technicians arrived promptly and identified a hole in the deterg...
I bought a Beko refrigerator on December 3, 2021, expecting a reliable appliance from a reputable brand. However, just three days after the warranty expired on December 6, 2024, the refrigerator suddenly stopped working. When I called for service, the technician informed me that the pipes in the upp...
I bought a Beko washing machine in March 2023. In November 2023, I called for service for the first time because, during this period, the machine had started tearing my clothes. I waited for a while, but when the tearing continued, the service said it was due to the detergent and advised me to use l...
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