About one year ago, I purchased a Beko refrigerator model 983628eb7281620211 from Kılıçlar Mobilya, Bahçeyolu Cad., Esenyurt, Istanbul. From the very beginning, the appliance showed clear manufacturing defects—small pinhead-like spots visible on its surface. I reported this both to the store and to Beko’s authorized service center. However, neither the store, nor Beko, nor the service center accepted responsibility for the defect.
I then filed a complaint with the Consumer Arbitration Committee, which ruled in my favor, ordering a product replacement. Despite this official decision, Beko still refuses to replace the refrigerator. Even when I contacted Beko customer service by phone, they only repeated the authorized service’s opinion and denied the defect, offering no solution.
My refrigerator is still under warranty, and I paid in full at the time of purchase. For nearly a year, I have been struggling with this unresolved issue. Even after exercising all of my legal rights, my grievance has not been addressed.
I demand that Beko immediately replace my defective refrigerator in compliance with the arbitration ruling and finally resolve this long-standing problem.
On 15.11.2025, I purchased a Beko 970477 refrigerator from a Beko authorized dealer for ₺33,000. Following the installation and before plugging the appliance into the power outlet, I identified visible scratches and dents on the product. The delivery of a defective item sold to me as brand new is wh...
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
I have a serious complaint about my purchase of a Beko washer and fridge from the Sultanbeyli Evseren store in 2022. I purchased a package that included an oven, stovetop, hood, dishwasher, Beko 7150320200 BK 9121 EY washer, and a Beko 970505 EB refrigerator, and it was delivered to my home. They sa...
I have been experiencing problems with my 9630 kex model refrigerator, which I bought from the Beko store in Sancaktepe about 3-3.5 years ago, for the last 6-7 months. At first, they told me there was no problem when I contacted the customer representative. My service process started 3 weeks ago. Th...
I purchased a Beko refrigerator from Beko KKTC Erbilek Gazimağusa, and the lack of support from the store has been frustrating. Even though I have only been married for six months, my refrigerator was taken for testing due to a noise issue. However, when it was returned, one of its legs was broken! ...
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