Beko Kept Delaying Service for My TV With a Blue Screen
My Beko TV screen is showing an intense blue tint. I called for technical service and have requested an appointment twice since Friday, but no one has shown up, and they haven't provided any updates either. I keep calling the service center to remind them that the scheduled time has passed, but they just keep postponing and offering new appointment times. I waited at home for hours both on Friday and Monday—no one came, and no one even informed me they wouldn't come. They keep rescheduling the time. When I call and ask, they say, "We can send the service whenever you're available." But I already select my available time slots when booking—what I need to know is when they will actually show up. I've called and asked many times, explaining that I work in shifts, and I even told them not to keep me waiting if they can’t come. From now on, I won’t buy anything from Beko again. I also won’t pay for their service—I’ll just get it fixed myself.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, or requests for solutions regarding our products and services, we kindly ask you to contact us primarily. As the Beko family, we wish you days full of health and happiness. We are here for you 24/7, we are here for your happiness. Beko Customer Communication Center
I work in shifts, so unfortunately I can't be available every time you call, and I have reported this many times when I requested service. I tried to communicate enough; I wish it had been resolved before it got to this stage. It's a very simple thing, my distance to the service is at most 20 minutes, everywhere in Adana is close, but it's been a week and it's a meaningless process. What's even more ridiculous is that after I said I don't want an appointment anymore, they created an appointment on their own and came when I wasn't home. It's not logical.
