On 25.12.2020, I purchased all my home appliances from Beko, and in February 2021, my BDE6060G model hood was installed by Beko service. On 09.08.2025 at 6:00 a.m., the hood suddenly fell from its place and shattered into pieces. Upon inspection, I realized it had been mounted using silicone. At the time of the incident, either I or my 2-year-old daughter could have been in the kitchen, putting our safety at serious risk. I immediately contacted the authorized service the same day, but I was told that nothing could be done since the warranty had expired and was given an explanation such as “you should have noticed earlier.” However, the product did not malfunction—it fell due to faulty installation, which is not my responsibility. I have the invoice and photos as proof. After such a serious safety negligence, I demand the product to be replaced free of charge and the necessary support to be provided. Even if the warranty has expired, I expect my grievance to be resolved since this incident occurred due to an installation error.
The service came and said, 'We didn't glue it.' Such a thing is out of the question.
My Beko white glass range hood was installed by an authorized service about 4 years ago. On the morning of August 9th, the range hood fell down on its own from where it was mounted. At the time of the incident, only my elderly mother was at home. During the service and expert inspection, I learned that the service stated, 'we did not glue it.' Since my mother did not know anything, she had to confirm this statement. However, I believe the installation was faulty from the beginning and I still have the invoice in my possession.
Since the warranty period has expired, the service does not accept any responsibility and is demanding a fee for the replacement or repair of the range hood. However, there had been no issues since the initial installation of the product, and this incident is entirely due to an installation error. I am not requesting compensation for cleaning costs or any other damage; I only want the faulty installation to be acknowledged and my range hood to be replaced with a new one free of charge.
I request that Beko resolve my grievance and show the necessary sensitivity.
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