Beko Installed My BDE6060G Hood Wrong and It Fell Shattered to Pieces
On 25.12.2020, I purchased all my home appliances from Beko, and in February 2021, my BDE6060G model hood was installed by Beko service. On 09.08.2025 at 6:00 a.m., the hood suddenly fell from its place and shattered into pieces. Upon inspection, I realized it had been mounted using silicone. At the time of the incident, either I or my 2-year-old daughter could have been in the kitchen, putting our safety at serious risk. I immediately contacted the authorized service the same day, but I was told that nothing could be done since the warranty had expired and was given an explanation such as “you should have noticed earlier.” However, the product did not malfunction—it fell due to faulty installation, which is not my responsibility. I have the invoice and photos as proof. After such a serious safety negligence, I demand the product to be replaced free of charge and the necessary support to be provided. Even if the warranty has expired, I expect my grievance to be resolved since this incident occurred due to an installation error.
Progress
The service came and said, 'We didn't glue it.' Such a thing is out of the question.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. As the Beko family, we wish you days filled with health and happiness. We are with you 24/7, we are here for your happiness. Beko Customer Communication Center
Okay, I'm waiting for it to be resolved, nothing has been resolved yet.
No action has been taken and no information has been provided so far, I have been waiting for a response for a long time... As far as I understand, you are not accepting this part. If you do not accept it and say that you do not accept this issue, I will buy myself a new range hood, and as Beko, you have not helped in any way.
