Beko Fridge Stopped Working
Although Beko is known as a global brand, my experience with their refrigerator has been disappointing. After the fridge suddenly warmed up and the ice melted, causing damage, we created a service request. It took four days for a response. When the Beko service team finally arrived, their behavior towards elderly individuals was disrespectful and casual. Their diagnosis was absurd: they suggested running a fan 2-3 hours a day behind the refrigerator. They claimed that such temperatures were normal because we hadn't encountered them before. We are now cooling the fridge by moving it to the center of the kitchen and using a fan. Kudos to "World Brand Beko" for this solution.
Dear Customer, First of all, we thank you for your interest in our company. Your complaint has reached us. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and solution requests regarding our products and services. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
Your solution should not have been for Denizli Service (Aşçıoğlu Ticaret) to call me and give advice! You have a service promise for tomorrow, and you are directing the same service again; let's see how helpful they will be. I will share all the problems we have experienced regarding this, along with voice recordings, on social media platforms. My only concern is to have my problem resolved. I will not participate in your service's efforts to personalize the issue. As a consumer, my request from you is not to make me deal with unnecessary people.
