We purchased a Beko air conditioner on July 12, 2025, and were told it would be installed on July 21, 2025, between 9:00 AM and 11:00 AM. We explained that this morning time wasn’t convenient for us, but the service team said that if we didn’t accept the given slot, it would be impossible to arrange another time on the same day due to their busy schedule.
Despite this, we proceeded with the purchase and adjusted our plans accordingly. However, when I called Beko customer service at 11:10 AM, I spoke with Semanur, who informed me—without prior notice—that the new installation window was now 11:00 AM to 1:00 PM. No one had informed us of this change.
We asked the installation team to call us as soon as possible. As of 12:15 PM, no one had reached out or arrived. If no one shows up by 1:00 PM, will the time window shift again to 1:00 PM to 3:00 PM? Are we expected to wait at home all day for a service that keeps moving the goalpost?
It’s extremely frustrating to deal with such a lack of transparency and reliability—especially when purchasing a product like an air conditioner, which is urgently needed during hot weather. If Beko can’t keep appointment times, what’s the point of scheduling them at all? I demand that Beko respect the time slots they promise and improve their customer communication immediately.
I bought two air conditioners from a Beko dealer on July 28, 2023. They told me the installation would be done in 10 days. But just two hours after I left the store, the service team called to say they would install it in a week. When I called the service today, they told me that the installation wo...
I bought a range hood from Beko on December 21, 2024. The installation appointment is set for December 24, 2024, from 2:00 PM to 4:00 PM. I stayed home all day, but nobody came, and I didn't get any phone call or update either. If the service team is unable to keep the scheduled appointment, what’s ...
On June 21, 2024, my Beko ecological air conditioner malfunctioned, so I created a service request with customer service. They responded with a message stating, "Dear customer, your authorized service appointment is scheduled for Wednesday, July 24, 2024, from 09:00 to 11:00." I currently live in Di...
I ordered a Beko 24,000 BTU air conditioner with code 32425 from the Aykoç store in Istanbul Gaziosmanpaşa on June 29, 2023. The service team completed the installation on July 4, 2023, which I appreciated. However, only one week later, the AC began to display a Ch 38 error and stopped cooling. I re...
I bought an air conditioner from Beko last week, but it hasn't come yet, and they say it won't arrive until August. If they had told me this when I was buying it, I never would have bought it. We have a sick person living with us, so we had to move and move the air conditioner ourselves. We are in a...
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