I bought a range hood from Beko on December 21, 2024. The installation appointment is set for December 24, 2024, from 2:00 PM to 4:00 PM. I stayed home all day, but nobody came, and I didn't get any phone call or update either. If the service team is unable to keep the scheduled appointment, what’s the point of giving a specific time frame to begin with? It's really disappointing to adjust my whole schedule just to end up waiting without any updates. Beko promotes itself as a worldwide brand, but the quality of its service is disappointingly lacking. I was hoping for a more polished and customer-oriented experience. I trust that Beko will address this issue and enhance its service processes.
We purchased a Beko air conditioner on July 12, 2025, and were told it would be installed on July 21, 2025, between 9:00 AM and 11:00 AM. We explained...
Hello, I own a Beko washing machine that I purchased a year ago. However, I've been dealing with a recurring issue of water leakage from the bottom. I reported the problem on 18.12.2023, and they scheduled a service for 25.12.2023. The technicians arrived promptly and identified a hole in the deterg...
My experience with Beko’s so-called customer service and authorized service has been nothing but a disappointment. On May 22, 2025, when the authorized service team came to install the washing machine, they noticed a dent on the front of the machine upon opening the package. They left the house with...
I scheduled a service appointment with Beko for between 5 PM and 7 PM, but now they want to cancel it, saying the time is too late and they have too many products to deal with. They want to move the appointment to another day, but I don’t get why something that was already set up can’t happen just b...
I bought two air conditioners from a Beko dealer on July 28, 2023. They told me the installation would be done in 10 days. But just two hours after I left the store, the service team called to say they would install it in a week. When I called the service today, they told me that the installation wo...
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