I use the Beko BM 4044 4prg dishwasher. Or rather, I can't use it. The product was purchased on 08.09.2022, but I started using it only after 12 months. Initially, it cleaned my dishes well, but after 1-2 months, it stopped washing and drying the dishes properly. I called customer service multiple times; they came and checked the machine. Each time, they claimed there was no problem and advised me to change the dishwasher detergent and rinse aid and try again. But nothing changed, even after trying the brands they recommended.
After more calls to the service, nothing changed, despite their attempts to replace the washing devices in the machine. Instead, the machine stopped washing altogether. Although I showed my complaints with photos of the machine's results, the service did not respond. They simply advised me to continue, and in case of the same problem, call again. After a recent call, a replacement was promised within 10-15 days, but since then, I haven't heard anything from them.
Recently, the service said there were no open records of my problem. They assigned the service again, but it has brought no solution. I have been literally struggling with this machine since my wedding, and the same goes for my 10kg capacity washing machine CM10120. Initially, it worked well, but after 1-2 months, it started tearing the laundry - T-shirts, jackets, and more. Despite photos as evidence, they did not help me. The service comes, looks at everything, and leaves again. I don't know what else to do. We paid so much money for it, but I can't even use it. No matter what I've tried, there has been no solution. It feels like they are just delaying me until the warranty expires, then saying they can't do anything more. Such a irresponsible brand.
BM 4044 Beko dishwasher. After I wrote my complaint here, they contacted me. They said they would take care of it, thank them... I'm providing an update. The machine caught fire, and the house was filled with the smell of burning. I was so scared that I didn't know what to do. I don't even know how I managed to turn off the machine. I called the service, and they said the earliest they could come is November 27th. That's the service date I scheduled. They can't come any earlier because of their busy schedule. What am I supposed to do until then? Despite waiting for a solution from them all this time, I have always been brushed off. If they say there's nothing wrong with the product or blame it on user error after this incident, I absolutely won't accept it. I've been practically begging them for months, but no one cares. I'm really fed up. I will also apply to the Consumer Court, whatever happens, happens. Previously, I was frustrated because it didn't wash or dry properly and was useless, but now I continue with the fear that it might explode. Please find a solution to this, whether you come and take it or throw it away, do whatever you need to do.
I bought a Beko washing machine in March 2023. In November 2023, I called for service for the first time because, during this period, the machine had started tearing my clothes. I waited for a while, but when the tearing continued, the service said it was due to the detergent and advised me to use l...
I recently purchased the Beko CM 12140 B washing machine, and within just two months, I've had to call the service twice. The machine fails to spin clothes properly and extends wash times significantly, and the service team's explanation boils down to a shrug, saying, "What can we do?" Not only does...
My Beko BM3023 dishwasher started acting up only six months after I bought it. It didn't want to wash the dishes properly and would often not turn off. It's gone to the service center four times for the same problem, but each time they've found different issues. Because of these different, unrelated...
In 2017, I purchased a Beko (B6 Oak) dishwasher with the model number 7694410242 BM 4004. However, since the day of purchase, the dishwasher has been consistently leaving dishes dirty and wet. Despite numerous service visits, the problem remains unresolved. Only three service records are visible in ...
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