Be Health Universe Refused to Reactivate My Frozen Membership After Ownership Change

I originally signed up for a membership when the gym was operating under the name Gold GYM, which is now Be Health Universe. After attending for a while, I informed the staff that I wouldn’t be able to continue coming and asked to have my membership frozen. I was told by Mr. H**** that the freeze request was processed successfully and that I could resume my membership at any time.

However, when I recently contacted the new management to reactivate my account, they told me that it was no longer possible and that I would need to sign up as a new member and pay again. This is completely unacceptable.

Just because there’s been a change in ownership doesn’t mean customers should lose access to services they’ve already paid for. I was given a clear promise that I could return and continue my membership, and now I’m being told otherwise.

I demand that the gym honor the terms of the original agreement and reactivate my membership without requiring a new payment. Customers should not be penalized or misled due to internal ownership changes.