BC.Game Withdrawal Marked Successful But Not Received

My BC.Game account has the user ID 48993*** and the username MR**. I withdrew 15,000 INR on September 29, 2025. BC.Game marked the transaction as successful after a while, however I never got the money. I had already taken out the same amount—15,000 INR—before that, and I got it without any problems. I called BC.Game support right away and made a complaint with ticket ID 9223001. Since then, I've checked in several times, but all I get are automated replies that don't really help. I have already sent the information on the withdrawal and my bank statement that shows the missing transaction. I really hope that BC.Game looks at my issue carefully and makes sure that my lost withdrawal is paid right away.