Months of Waiting with No Resolution from AXA Insurance
I filed a claim for my insured disabled vehicle with AXA Insurance on May 10, 2023. The file number is 11198254. I used the courtesy car that I was entitled to for one month. I listened to the advice from the call center and decided to take my car to a private service center that is affiliated with AXA. They said it would be faster than going to the authorized service center. It's been about 5 months now, and my car is still at the service center because AXA Insurance can't get the parts it needs. I can't believe I'm dealing with these problems with AXA. I used to pay more for my comprehensive coverage with them, thinking it was the most reliable and hassle-free choice in Turkey. I get that my policy has a 15-day courtesy car benefit, but the longer repair time because AXA didn't provide the parts has made things even worse. I asked for a loaner car while my vehicle was being fixed, but there hasn't been any progress in getting the parts or arranging the loaner car. I'm going to report this issue to CİMER, the Insurance Arbitration Commission, and let all my friends on social media know about it. I've had issues with AXA. Nobody should have to go through this. Why does it take a company so long to give your car back after an accident? I just want to make it clear that I'll be going through the proper legal channels to assert my rights. Have a great day!
The complaint reflected through your site by Mr. K. has been taken into consideration by our Company. Further information on the matter will be provided. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management
An evaluation has been conducted regarding the application directed to your site. Upon reviewing the application, it has been observed that a damage file was opened based on the notice received by our company and an expert was assigned for damage assessment. After the expert's evaluation, an assessment was made and parts were procured upon the repair request. However, due to the unavailability of a part, we are awaiting the part from abroad. We would like to inform you that the availability of the part is related to the respective vehicle brand. Sincerely, AXA SİGORTA A.Ş. Customer Complaint Management
