Good day, I have been a client of your insurance company for the past 15 years. Axa requires us to wait for approval before we are allowed to enter a medical facility. Do we have to seek approval even in the midst of our suffering? When dealing with a crisis involving another person, we are already familiar with the principles that dictate our waiting for approval. When investigating, we are not looking for a hotel or a bakery where we can wait. In the new year, I'm going to think more about this. You are very close to breaking the record for the provisioning process taking the most amount of time. Don't put other people through the suffering, please.
About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...
Today, my mother, who has been insured with Axa for at least four years, was admitted to Bursa Medicana Hospital for a one-day stay due to high blood pressure. However, we were informed that the hospital stay would not be covered by Axa. The reason given was her pre-existing high blood pressure cond...
My complementary AXA insurance with policy number 7644295 was issued on 10.06.2025, and on 21.06.2025 I unexpectedly suffered a heart attack and was taken to the hospital, where I wanted to undergo the treatment planned by my doctor. However, at that time I was informed that due to the three-month w...
Good day? No, I won't offer such pleasantries as I have a complaint to make regarding a question about the essence of insurance and its purpose. Insurance companies, what is your aim? Why do we purchase insurance? Is it to disregard customer satisfaction and show a complete disregard for necessary d...
Axa Insurance has been refusing to approve my surgery for the past week, citing non-existent reports from 10 years ago in my e-nabiz (personal health record). When I call their customer service, all they say is that that department will contact me, but I never hear anything else. It's extremely frus...
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