I regularly purchase Avon products for resale, but each order becomes a frustrating experience. The ordering system constantly generates issues, and the customer representatives are unable to offer any real support or solutions—only delays. In my most recent order, I encountered a "limit" issue despite having made the payment. After resolving that, I was faced with yet another block called an “upper limit.” Although the order was paid and confirmed, the products have still not been dispatched. Both my sales representative and regional manager have followed up and told me several times over the past two days that “it will be shipped soon,” yet there’s still no movement in the system. This is not just a waste of time—it damages my business operations and customer trust. A brand like Avon, with decades of presence in the cosmetics industry, should have a far more professional and efficient process. Instead of empowering people who want to sell their products, Avon’s system seems to actively prevent it. All I want to do is sell products, but Avon’s system and lack of support are making that nearly impossible. I expect immediate and permanent action to resolve this situation. Otherwise, continuing to work with this brand will no longer be feasible.
As a long-time Avon representative, I've always been committed to providing the best service possible to my customers. However, I've recently dealt with some vexing issues that have left me feeling undervalued and unsupported by the company. Despite placing orders as soon as campaigns begin, product...
Avon seized both my order and my money! I tried to place an order in March—my payment was taken four times, but only one order was created in the system. I was made to wait 20 days for a refund, and they claimed there was a system error before finally refunding the amount to my IBAN. Now they claim ...
Avon’s customer service is incredibly unhelpful and disrespectful. They don’t listen and offer no real assistance. I’ve had enough of dealing with PTT Cargo, but Avon continues to push the responsibility back on me, even suggesting I pay for another shipping service. Two weeks ago, the same order wa...
I placed an order for a Zen Diamond product a full month ago, and I still haven’t received it. Every single week, we’re told the same thing: “It will arrive this week.” But here we are, over four weeks later, and there's still nothing in hand. Today, I called once again, hoping for clarity, only to ...
I placed an order on Estée Lauder’s official website (through Elca Kozmetik) and was charged for the payment, yet no order was created. When I checked my order history, there was no record of my purchase. I immediately called customer service, and after a long wait, I was told that my order was not...
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