I reported the high temperature warnings on the mainboard (70°C and 93°C) to ASUS and sent my device with serial number M3M0FM075832GJP for repair. When I received it, ASUS claimed there was no problem and returned it to me. When I tested it after reinstallation, however, the problem persisted, and the temperature still ranged from 70 to 93°C. According to a local tech service, the problem was caused by the CPU settings, which limited its capabilities. Despite this knowledge, ASUS refused to acknowledge the issue, leaving me frustrated and dissatisfied with their customer service. It appears that they either disregard customer feedback or lack technical expertise. I demand a resolution, either the replacement of the faulty motherboard or a refund. ASUS's email response claiming prior user damage is unjustifiable. My problem was unique, and I deserved a proper resolution. ASUS's poor after-sales service is intolerable.
After purchasing the Asus G614JI-N3188 Gaming Laptop on April 27, I noticed serious performance issues while gaming. Comparing my measurements with online test videos for the same model revealed a significant problem. Despite choosing Asus for its advertised cooling capabilities, I experience temper...
I purchased an ASUS TUF 550M-Plus Gaming Wi-Fi 2 motherboard from Amazon, and it has been a series of problems. After the initial repair, where the GPU was falsely diagnosed, the authorized ASUS service returned the motherboard after a reset. Soon after, the BIOS light illuminated, and further inspe...
I purchased a Lenovo Loq 15AHP9 with Ryzen 7 8845HS and RTX 4060 from Hepsiburada’s authorized seller two months ago. Since day one, I have faced numerous issues, and the laptop has been sent to service twice. The first time, the authorized service claimed there was no hardware issue and returned i...
I purchased an Asus Zenbook ux325ea/kg230t laptop from the Media Markt online store. Over time, I began experiencing performance and overheating issues with the laptop. It is incomprehensible to face such problems while only using a web browser and Zoom. I encountered performance issues with this la...
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