My Asics Gel Nimbus 26 Lite-Show Shoes Tore with Minimal Use
I bought the Asics Gel Nimbus 26 Lite-Show model from Zorlu AVM in February 2024, and despite using the shoes only for light walking—not even running—they began to tear in less than a year. I requested a product exchange under the brand’s widely promoted 2-year warranty for material and manufacturing defects, only to be rejected after a 7-day review process with no explanation whatsoever.
When selling the product, store staff were incredibly attentive and assured me of this 2-year coverage. But once the issue appeared, Marlin Spor—Asics' official partner—completely flipped the script and blamed me, refusing to honor the warranty. I didn’t even put 100 km on these shoes, and there was no harsh use, friction, or impact involved. Yet the shoes are visibly falling apart and will be unusable in a few months.
Let’s be honest: even under tough running conditions, a premium pair like this should last 400–500 km minimum. Sole wear can easily show usage, and in my case, it clearly proves light use. I contacted customer service asking for details about the inspection, but was coldly told, “We do not share information about our evaluation process.” For a pair I paid ₺7,299 for (and now costs ₺8,999), this kind of dismissal is unacceptable.
Progress
In February 2024, I bought the Asics Gel-Nimbus 26 Lite-Show model shoes from the Zorlu AVM Asics store, and after only a short period of use—just one year—a tear appeared at the toe. I only used the product for daily wear and walking, with a total usage of a maximum of 100 km.
When I checked foreign forums and this platform, it is clear that this tearing problem is a common issue. Marlin Spor, who sells the product claiming 'we provide a 2-year material warranty,' refused to replace the defective shoes, citing 'user error' without providing any justification after examining the product. However, it is stated that in similar cases abroad, almost all customers receive a replacement. Even though Asics is the most expensive here in the world, I do not accept this kind of service approach.
I applied to the Consumer Court; however, my case was dismissed without my claims, visuals, or files being reviewed. Marlin Spor did not even provide a defense. I am also disappointed by this situation. I will contact Asics Global through my network to inform them about the service quality of their distributor. I recommend everyone who sees this complaint to consider alternative brands.
If I get a response, I expect it will probably be something like 'please share your contact information and we will get back to you.' If there will be no solution, it would be better not to respond at all. I especially want to emphasize this.
