Arçelik TV Refund Delay. Still Waiting for Payment
I'm still waiting for a refund from Arçelik. They took back the defective television without delay, but it's been a week and I still haven't received my refund. I need the money to look for a new device, but their communication and follow-up are non-existent. They call, ask for my IBAN, say nothing else is needed, then call again requesting the invoice, which I send promptly. They confirm, but later call asking for a photo ID, citing missing documents. The service and attention are extremely poor. I demand my refund immediately, or I'll sever all ties with Arçelik. Everything with them is a problem and hassle.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to first convey any information, suggestions, opinions, and solution requests regarding our products and services to us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
"They called and said they can't do anything about the refund. I am not satisfied with you and will never choose you again."
