I own an Arçelik Turkish Coffee Maker, and despite it being under warranty, it has been sent to the authorized service three times on October 27, November 26, and December 23 due to recurring faults. Each time, I recorded a video of the issue and showed it to the technician. They acknowledged the problem, claiming, "Good thing you recorded this; otherwise, we wouldn't have found the issue," and supposedly fixed it by calibrating the device. On December 23, facing the same issue, I insisted on a warranty-covered replacement rather than further repairs. Two days later, a service technician called, stating my machine was ready, but they found no issues. When we set it up together, he questioned my coffee measurement method, insisting I fill the spoon to the brim, blaming the machine's issues on my brewing style. Despite showing him videos, he disregarded them and left. I reported the situation to Arçelik via email, receiving no response. Is it normal for a leading brand like Arçelik to have a machine develop faults suddenly, even when following the stated guidelines? Can they deny a malfunction, deceive customers, and refuse to accept faults even when users adhere to the manual? Is it absurd to request a replacement after the same issue persists for three consecutive months? Meanwhile, my machine went back to service on December 26, returned with a "no problem" note, and still the issues persist.
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
Since our Arçelik Telve Turkish Coffee machine received insufficient water and left coffee residue at the bottom of the coffee pot, we gave it to the authorized service and asked for the problem to be examined/resolved. Later, we received a call from the service and were informed that the problem wa...
Hello, nice day. I bought a 9 kg capacity drier from Arçelik. The machine is one year old, and it failed to dry on the first use, so I contacted customer care. When the service technician arrived, they explained that the resistor had burned out and that while this could happen in some devices, it wa...
I purchased a dryer, washing machine, and deep freezer from Arçelik. From day one, the dryer never completed its programs—clothes either came out soaking wet or heavily creased. When the service team came, they said the machine had to be taken away for testing at the factory. Although I questioned w...
I recently purchased an Arçelik Telve single Turkish coffee maker from the Arçelik Keşan dealership in Edirne. After using it twice, I noticed a strong burnt plastic odor. I immediately contacted the dealer where I made the purchase, and they initially offered to replace it. However, they later chan...
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