My Package Was Not Delivered Despite SMS Confirmation by Aras Kargo

On 05/05/2025, I received an SMS from Aras Kargo regarding a delivery. The message included two options: “I am at the address” or “Deliver it the next day.” I selected the “next day” option, but the delivery never arrived. On Thursday, I was called by someone from the company who told me, “You can pick up your package from the branch.” After I explained the situation, they hung up and called me back again, this time saying, “Your package will be delivered tomorrow,” and I received another SMS from Aras Kargo confirming that. On 09/05/2025 at 12:19 PM, I got a message saying, “We’re on the way.” However, despite waiting the entire day, the delivery never arrived. Additionally, I had another package which was simply left outside the building on the stairway. I only noticed it by chance—had I not seen it, someone else could have taken it, and Aras Kargo would not have accepted responsibility. When I called the Mimaroba branch of Aras Kargo at 12:45 PM on 10/05/2025, they told me, “Your package was returned because you didn’t pick it up.” I asked, “Then why did you send an SMS?” and they replied, “We don’t send it, headquarters does.” When I questioned why they didn’t follow up on that message, I was met with a harsh tone, ignored, and overheard them chatting with someone else while I was still on the line. Each time I asked, they repeated the same thing: “There’s nothing we can do.” I’ve suffered damage because of Aras Kargo’s negligence and I demand compensation. I shouldn’t have to bear losses because of them. Unless someone takes responsibility, I will take legal action and report this issue to news sites and all relevant complaint platforms.