Aras Kargo Claimed I Was Not Home and Hung Up When I Reported Their Negligence

I was expecting a delivery from Aras Kargo, but no one came or contacted me. The next day, I was informed that my package had to be picked up from the branch because I wasn’t at home, even though I had been home all day. Later, I received a call from the branch asking if I would pick up my package. I responded by saying, "I was home yesterday; no one came or contacted me." They hung up the phone on me without letting me finish my sentence. When I tried calling back, they didn’t answer, leaving me even more frustrated. It’s unacceptable that I now have to go out of my way to retrieve the package due to their negligence. I have never experienced such disrespect before.