Aras Kargo Gave Wrong Information and Made Me Go to the Branch for Nothing

Today, I received a message stating, "Due to insufficient address information, you can pick up your package from the Aras Kargo Setbaşı branch." Based on this, I called the Setbaşı branch twice, but since the calls were redirected to the call center, I had to speak with them instead. The call center representatives also confirmed that I needed to pick up my package from the branch. However, when I arrived, I was told that the package had not been unloaded from the delivery vehicle and that I could only collect it after 18:00 or the next day. Despite showing the message and explaining what the call center had told me, they said there was nothing they could do. On top of that, an employee at the branch, who was of medium height, stocky, and had light-colored eyes, scolded me just because I said, "Have some empathy; do I have to keep coming here?" Why should customers bear the consequences of your unhappy employees? If Aras Kargo provided incorrect information, why is it the customer who gets reprimanded? I never choose your service for my own purchases, but since this was a gift, the sender didn’t pay attention to the courier selection. Now, I don’t know whether to be frustrated about my gift not arriving or about being yelled at by your staff. Your company truly lacks customer service.