On December 9, 2024, my package with tracking number 4465232104827 was shipped from Tophane, Istanbul, to Kartal, Istanbul. Today is December 12, and it still appears to be in transit and transfer. Even the well-known state-owned company, often criticized for its service, managed to deliver my package within three days. It seems Aras Kargo lacks even that level of seriousness. You can’t deliver a package within Istanbul in four days. When I call your customer service, I can’t get past the automated response system, which states, "The planned delivery date is December 10, 2024," before the call ends abruptly. Are you incapable of transferring me to a real customer representative? Spare me excuses like "there’s high demand" — if that's the case, take on only as much cargo as you can handle. If you can't manage, stop burdening people with false promises. Are you too greedy for money? It’s truly shameful. Since the 10th, my package hasn’t been processed even once. Don’t you have any system or process in place? Do you ever question, "Why has this package been waiting for three days?"
My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring...
The distance between Erzincan and Erzurum is just two hours. Yet, as of December 30, 2024, the package hasn’t even reached the delivery branch, let alone Erzincan. Aras Kargo customer service insists that it will be delivered tomorrow, but can you tell me where this vehicle has been for the past fou...
My package with tracking number 5662155112043, which was supposed to be delivered today, was not brought to me despite the fact that I was at my address and had clearly specified the delivery option. Aras Kargo informed me that it would arrive “within 2 hours,” but later the system falsely showed “r...
The order I placed on Amazon on October 14th for around 9-10 items was first scheduled for delivery on October 21st, then they said October 22nd, then October 24th, and now it shows as October 26th. I have never seen such nonsense in my life. When I call the Aras Cargo branch in Ankara, they tell me...
My cargo with tracking number 4466586262534 was out for delivery from Üsküdar Çamlıca branch on 12.12.2024, but since no one was home that day, I selected the "deliver the next day" option. Despite having two people at home on 13.12.2024, I received a message through the system and from the phone nu...
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