The distance between Erzincan and Erzurum is just two hours. Yet, as of December 30, 2024, the package hasn’t even reached the delivery branch, let alone Erzincan. Aras Kargo customer service insists that it will be delivered tomorrow, but can you tell me where this vehicle has been for the past four days? How can it not cover a two-hour distance in four days? Identify those who are not doing their job and hold them accountable. I expect an explanation on this matter. This is not just about my package; there are many others in that vehicle. The customer representative treats me as if I were a child, saying it will arrive tomorrow because it’s “on the way.” Are the other package owners in my house, waiting with me for their deliveries for four days? My scheduled delivery day is Tuesday, and this is unacceptable. For years, when a package arrives in Erzurum in the morning, it either goes out for delivery the same day or, at the latest, the next day. What are your drivers and employees doing? In four days, a vehicle could go to Istanbul and back four times. How is it possible that a two-hour route can’t be covered? Provide me with a reasonable and logical explanation.
On December 9, 2024, my package with tracking number 4465232104827 was shipped from Tophane, Istanbul, to Kartal, Istanbul. Today is December 12, and it still appears to be in transit and transfer. Even the well-known state-owned company, often criticized for its service, managed to deliver my packa...
Since September 23, my shipment with tracking number 51982201 has been shown as “out for delivery” in the Aras Kargo system, yet as of today, September 29, it still has not been delivered. By chance, I came across an Aras Kargo employee who told me my package was at the branch and that I needed to p...
My package with tracking number 5662155112043, which was supposed to be delivered today, was not brought to me despite the fact that I was at my address and had clearly specified the delivery option. Aras Kargo informed me that it would arrive “within 2 hours,” but later the system falsely showed “r...
My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information abou...
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