After installing the new software on my iPhone 13 Pro phone that I bought from Apple, I received the 4013 error and I took the device to the main offices in Apple Zorlu Center on September 15, 2024. They said they would examine it and I gave the device to them, 10 minutes later they came and said that there was a hardware failure in the device and asked for an incredible fee of ₺34,000 + VAT for repair. Although there were no scratches, drops or errors on the device, Apple is asking for a fee close to the price of the device due to this problem caused by its own software error after just installing new software. I have doubts about this issue, just like the software that we have encountered before, which lowers the battery level. I wonder if Apple wants previous generation devices to become problematic in order to sell new devices. There are hundreds of cases like mine on the internet, including abroad. All of them have encountered the same 4013 error after a software update. Repair Number: R633243718 I expect Apple officials to urgently provide me with a solution to this issue.
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
On December 23, 2022, I took my 6-month-old iPhone 13pro phone to the Zorlu Center Apple dealer for service after it malfunctioned. Following the service inspection, they informed me that my phone had a systemic failure in general, that only the front case would be completely replaced, and that I wo...
I have been a customer who purchases the new iPhone model launched every year. Most recently, I visited the Apple Zorlu Center store yesterday regarding my 15 Pro Max, which had a broken back cover and a screen with display issues. They stated that they would replace the back cover for a fee, while ...
Released as new from Canada on 17/04/2023 My iPhone 14 Pro Max had a mains problem on 21/03/2024 even though I paid the tax and registered it. I tried all methods including new physical sim and e-sim. When I couldn't find a solution, I took the device to the Zorlu Center Apple store. They said they ...
I bought an Apple iPhone 12 Pro and was extremely disappointed to discover that the top speaker was broken. When I contacted customer service, I was told that this is a common problem with these phones. On January 29th, 2023, I took my phone to the Apple Zorlu Center to have it repaired. The experie...
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