On October 15, 2025, I purchased the Anker Soundcore Liberty 3 Pro TWS earphones through Trendyol under order number 10598491162 and received the product on October 17. On the evening of the day I received it, I noticed that the left earbud wasn’t working and that the charging case’s battery was draining on its own. Experiencing such an issue with a brand-new product was very disappointing. On October 27, 2025, I sent the product to the technical service center in Istanbul with reference number 121913. When I tried to return the item, Trendyol rejected my request, citing a “sealed box and hygienic risk,” and instructed me to send it to the importer instead. So far, I have not been able to reach either customer service or the technical service, and I have received no updates or solutions. It has been a month since I purchased the product, and I haven’t been able to use it even once. Having paid 3,740₺, I feel completely let down. My primary request from the brand is a refund; if that’s not possible, I want a replacement with a new unit. I urge for an immediate resolution to my issue; otherwise, I will initiate legal action.
I purchased the Anker Soundcore Liberty 3 Pro TWS Bluetooth 5.2 earbuds, but issues started appearing within a short time. I sent them to Sanal İletişim (the service center) for repair, but their response was absurd: "The black product was actively tested. If you clean the earbuds properly, the soun...
On July 6, 2025, I purchased a pair of Anker Liberty 3 Pro BT in-ear headphones from Teknosa, and I’ve been facing a serious issue right from the start. As soon as I unboxed the product, I noticed that the left earbud wouldn’t charge at all. I haven’t been able to use the product even once due to th...
I purchased a total of three Anker Soundcore Life U2i Bluetooth 5.0 wireless headphones on different dates through Hepsiburada, trusting the brand after being initially satisfied. Here are the order details: March 20, 2024 – Order No: 305 395 797 November 11, 2024 – Order No: 438 415 091 0 Februa...
Since I bought my Anker Soundcore headset on Trendyol, I have been using it for 5-6 times while keeping it in its box. Despite this, a crack chronically appeared in the L part. When I contacted the seller, I was told to reach out to Anker, who then directed me to the service center (virtually). I se...
I recently purchased the Anker Soundcore Liberty 4 NC earbuds, expecting premium quality, but I’m already facing a serious issue. Even though the product is still very new, the left earbud randomly loses all sound during use. While the right earbud continues to play audio normally, the left side goe...
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