Since I bought my Anker Soundcore headset on Trendyol, I have been using it for 5-6 times while keeping it in its box. Despite this, a crack chronically appeared in the L part. When I contacted the seller, I was told to reach out to Anker, who then directed me to the service center (virtually). I sent my headset to the service center with everything in the box under warranty. About a month later, I received my headset back, and to my shock, it was completely split in half, as if it had been intentionally damaged. Along with the returned product, I found a notice offering an exchange for ₺3000, which I was asked to pay as an "exchange fee." This does not comply with consumer rights, and my grievance has not been resolved. All of the above reflects my experience as a user and consumer.
The headband on my Anker Soundcore Q45 headphones has developed cracks, and the issue is clearly a design flaw. I reached out to Anker’s authorized distributor and service center in Turkey, submitted a service request online, and even called their support line. Their response? Even with a valid invo...
I own an Anker Soundcore Q20i, and the plastic on the adjustable slider that surrounds the head broke. This is clearly a quality issue, so I sent it in for repair under warranty, expecting a reasonable resolution. Instead, I was told the repair would cost ₺1400, which is nearly the price of buying a...
I purchased the Anker Soundcore Life Q35 BT (model A3027) headphones just 10 months ago. Despite using them only around 30 times, the headband cracked and broke on its own. Before contacting customer service, I checked online reviews and saw similar complaints dismissed as "user error." Still, I rea...
On July 5, 2025, I purchased a pair of Anker Soundcore Life Q45 Bluetooth headphones (Product Code: A3040) from MediaMarkt at Istanbul Maltepe Piazza AVM. Within less than a month, a structural crack developed on one of the headphone arms during normal use. After checking online, I saw that this is ...
On October 15, 2025, I purchased the Anker Soundcore Liberty 3 Pro TWS earphones through Trendyol under order number 10598491162 and received the product on October 17. On the evening of the day I received it, I noticed that the left earbud wasn’t working and that the charging case’s battery was dra...
Comments