On September 8, 2024, I purchased a Xiaomi Smart Humidifier 2 (order number 407-3497645-9673166) from Amazon.com.tr. However, I received the Xiaomi Humidifier 2 Lite model instead, which lacks the remote access feature of the model I ordered. When I contacted Amazon.com.tr on October 28, 2024, they admitted that the catalog had been incorrectly labeled due to their error and offered me a refund if I returned the product. I requested an exchange for the correct model, but they said this wasn’t possible. The product was discounted at the time of my purchase, so now there’s a significant difference between the current price and what I originally paid. Despite acknowledging their mistake, Amazon.com.tr won’t adjust for the price difference. I’m attaching evidence and visuals to support this complaint. This experience highlights Amazon.com.tr’s misleading and faulty sales practices, which I believe need addressing.
On May 4, 2022, I bought the product "Xiaomi Mi Smart Robot Vacuum Cleaner - Mop 2 Pro, Black, 2022 Model (Xiaomi Turkey Guaranteed)" from amazon.com.tr. My mother has used it without any problems since that day. In October 2023, the front motor of the Robot Vacuum Cleaner malfunctioned and when I i...
On November 1, 2024, I purchased a Philips iron from Amazon for ₺4399. The product was listed under the Prime Opportunity category, which promised a refund of the price difference if the product's price dropped in November. On November 16, the price dropped to ₺4139, so I contacted customer service ...
I purchased an MSI Thin 15 laptop on November 1, 2024, during the Epic November campaign on Amazon.com.tr for ₺27,999. Shortly after, the price dropped to ₺25,999. Considering the price difference, I thought about returning the product and repurchasing it at the lower price. When I contacted Amazon ...
To Whom It May Concern, I am filing this complaint with Amazon USA because I have been unable to resolve a refund issue with Amazon Turkey (Amazon.com.tr). Despite multiple contacts with their customer service, the problem remains unresolved and Turkish consumer protection laws have been ignored. On...
On July 11, 2024, I ordered an S7 Max Ultra device from Amazon with order number 402-7202619-8380322. The product price was ₺36,999.00 at the time of purchase. Although I found it cheaper on Nethouse.com.tr, I chose Amazon for its perceived reliability. On July 16, 2024, during Prime Week, I notice...
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