I purchased a Baseus brand power bank from the Amazon Turkey app two years ago for ₺1708.28, but the product recently broke down. I contacted Amazon Turkey on February 4, 2025, and after negotiations, they offered a refund on February 7, 2025, since the same product was no longer in stock. I explained that the refund should match the current value of the product, as I wanted to purchase the same model. The power bank, which cost ₺1708 two years ago, is now being sold for ₺4500 by the cheapest seller. I requested a refund of this updated amount or, alternatively, that they provide a higher or equivalent model. I also suggested calculating the price difference in dollars due to the product being imported and refunding the equivalent in TL. However, all my proposals were rejected, and they insisted that the original purchase amount would be refunded, citing company policy, despite how unreasonable this is under the circumstances. This has left me feeling completely mistreated. I request that a proper solution be found, whether by refunding the current product value or replacing it with the same model, so that my grievances can be addressed.
I purchased an MSI Thin 15 laptop on November 1, 2024, during the Epic November campaign on Amazon.com.tr for ₺27,999. Shortly after, the price dropped to ₺25,999. Considering the price difference, I thought about returning the product and repurchasing it at the lower price. When I contacted Amazon ...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
Hello. I was someone who followed and used Amazon when it was still in its development phase in America. I am one of the first users and first Prime members of Amazon Turkey. I generally appreciated that Amazon is a global company and prioritizes customer satisfaction. However, today I encountered a...
My orders on Amazon keep getting canceled due to "suspicious activity," even though I’ve explained multiple times that the issue isn’t on my end but a system error. Initially, I tried to purchase a product for ₺33,000, but the system failed. When I tried again at ₺35,600, the same issue occurred. Af...
I ordered an "outdoor camping lantern and power bank" worth 1600₺ from Amazon.com. The package arrived correctly, but the contents were completely wrong. I returned the product to the designated address and requested a refund. However, it has been three months now, and they continue to stall without...
Comments