I bought an iPhone 13 128 GB from Amazon.com on 24.02.2024, hoping for a smooth experience from a well-known company. Regrettably, after approximately 5 months, I began experiencing difficulties with the camera's focus. Upon contacting Amazon customer service, they advised me to obtain a malfunction report from an authorized Apple service. After completing the necessary steps and receiving a report confirming the camera's defect, Amazon's response left much to be desired. They were unwilling to provide a replacement for the device, even though the problem was clearly a hardware defect in a brand-new phone, simply because I had declined a repair option. To make matters even more frustrating, they began coming up with excuses, such as the lack of a service stamp on the report, which they had previously claimed was unimportant. This entire process has been incredibly discouraging, with customer service that appears to be focused on prolonging and rejecting rather than assisting. I had higher expectations from a global brand like Amazon, and I am now compelled to take legal action to find a solution.
I bought a brand-new iPhone 13 Pro Max from Amazon.com not too long ago. But to my surprise, after only 10 months of using the phone, I found out that it was actually a used phone that had been fixed up and sold to me as new. In addition, this happened 14 months into the warranty. Officials from App...
I canceled the iPhone I ordered on 06.03.2023 before receiving it, and the courier company informed me that the phone had been returned to Amazon. Despite the fact that it has been eight days since the return, the relevant order fee has not been refunded to me, and my money has not been returned. De...
Despite Amazon's claim to be the world's most customer-centric e-commerce site, they have failed to resolve my problem. I ordered four iPhone 14 Pro Max from Amazon on February 28, 2023, and requested a corporate invoice. Even though it's been 27 days, I haven't received any invoices, despite the fa...
Ordered iPhone 12 from Amazon some time ago, however, I discovered that the phone's battery life was far lower than I had anticipated. Therefore, I opted to get my money back and send the thing back. The warehouse staff's carelessness resulted in a holdup in processing the refund because they lost t...
I purchased an iPhone 14 on May 15th, and without even opening the box, I initiated a return request on June 1st. The product was picked up by the courier on June 2nd and delivered to Amazon's warehouse. However, it's been almost 2 months now, and I still haven't received my refund. After repeatedly...
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