I bought an iPhone 13 128 GB from Amazon.com on 24.02.2024, hoping for a smooth experience from a well-known company. Regrettably, after approximately 5 months, I began experiencing difficulties with the camera's focus. Upon contacting Amazon customer service, they advised me to obtain a malfunction report from an authorized Apple service. After completing the necessary steps and receiving a report confirming the camera's defect, Amazon's response left much to be desired. They were unwilling to provide a replacement for the device, even though the problem was clearly a hardware defect in a brand-new phone, simply because I had declined a repair option. To make matters even more frustrating, they began coming up with excuses, such as the lack of a service stamp on the report, which they had previously claimed was unimportant. This entire process has been incredibly discouraging, with customer service that appears to be focused on prolonging and rejecting rather than assisting. I had higher expectations from a global brand like Amazon, and I am now compelled to take legal action to find a solution.
I bought a brand-new iPhone 13 Pro Max from Amazon.com not too long ago. But to my surprise, after only 10 months of using the phone, I found out that it was actually a used phone that had been fixed up and sold to me as new. In addition, this happened 14 months into the warranty. Officials from App...
Ordered iPhone 12 from Amazon some time ago, however, I discovered that the phone's battery life was far lower than I had anticipated. Therefore, I opted to get my money back and send the thing back. The warehouse staff's carelessness resulted in a holdup in processing the refund because they lost t...
I purchased an iPhone 14 on May 15th, and without even opening the box, I initiated a return request on June 1st. The product was picked up by the courier on June 2nd and delivered to Amazon's warehouse. However, it's been almost 2 months now, and I still haven't received my refund. After repeatedly...
On October 18, 2024, I purchased the Apple USB-C USB Adapter from Amazon.com’s e-commerce site. I had been tracking the product for about a month, and with only one unit left in stock at a lower price than other marketplaces, I placed my order. The item arrived promptly the next day. However, upon o...
I bought an iPhone 12 mini from Amazon as a surprise for my spouse, whose phone had broken. I had to take a cash advance on my credit card to buy it, and the interest is still accruing daily for a product I still don't have. Unfortunately, despite the fact that the specified delivery date has passed...
Comments