On March 12, 2024, I purchased a phone via the Amazon Turkey mobile app with order number 405-5133856-0600316. Despite being advertised as 5G in the description, the phone I received was only 4G. After apologizing, Amazon offered a replacement, which I accepted. However, the replacement phone also turned out to be 4G, not 5G as advertised.
Fed up with the situation, I requested a refund. They claim the refund has been processed, but I haven't received any confirmation email or seen any refund in my bank account. The chat function on the app is closed, the "call me" option is disabled, and they're not responding to emails. It seems like something's seriously wrong with Amazon's operations.
I urgently demand that they reach out to me to resolve this issue.
I purchased a product from Amazon in October 2024 and returned it before it even reached me. However, my refund has still not been processed. Every time I call, they keep stalling me, saying I am under "Amazon’s guarantee," yet my money has not been refunded. I have provided all the necessary detail...
I want to address an ongoing issue regarding refund problems that have persisted for approximately 3 months. Amazon Turkey launched in 2018, and without hesitation, I made purchases that year, relying on the trustworthiness of the Amazon brand. However, about 3 months ago, I bought a mobile phone fr...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
On May 10, 2024, I purchased a smartphone from Amazon.com.tr. As a Prime member, I expected the package to be delivered to a pick-up point the next day. However, I still haven't received any reliable information about my shipment, and it's now the 17th. Amazon customer service claimed they had spok...
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