I ordered a total of 13 books from Amazon in 2023. For 3 months the number is quite reasonable. I ordered 5 books today (Order No: 403-5328989-4965952) but Amazon canceled it for the absurd reason: "We cannot accept this order because, based on your previous purchase history, one household exceeds the basic requirement limit". We do not order a book twice, each book we order is different and available in our library. In other words, he accuses us of selling the books we bought and claims that we are not the final consumer. However, he says that even though I said that we do not sell any of the books we bought, they are available in our library, but you are still not the final consumer. According to the Law of Obligations No. 6098, Amazon cancels the order for no reason, even though I accept it. This is against both consumer rights and Turkish commercial practices. Also, how does Amazon determine a household's basic needs? Is Türkiye doing it according to the book reading rate? He did not find it realistic that we read 13 books in 3 months. I condemn this absurd understanding, and I want the Turkish judiciary to remind you that you have no right to sell it according to Amazon's mind.
I've been a long-time Amazon.com.tr Prime user and paid for a Prime membership. I had a sudden idea to set up a personal library, but my excitement was shattered. I received an email stating that half of my orders were canceled, with the reason being "too many books for one user." The email read, "A...
I’d like to share the issue I experienced today during a purchase on Amazon.com. I bought three different hardcover special edition books. One of them was listed at ₺135 for the hardcover edition. After completing my order, I received a payment update, which surprised me. When I checked, I saw that ...
I regularly shop on Amazon.com.tr and recently purchased 4-5 books. Two of them were supposed to arrive from abroad. According to the emails I received, the sellers canceled those orders. Later, Amazon.com.tr also canceled the other books I ordered and informed me that my account had been closed. Th...
My iPhone order on Amazon.com.tr was cancelled by the company, the service provided made me unhappy and my user account was blocked for shopping. As a reason, the answer "we cannot accept it because it exceeds the basic need limit of a household" was sent. When I placed the first order, there was a ...
My orders on Amazon keep getting canceled due to "suspicious activity," even though I’ve explained multiple times that the issue isn’t on my end but a system error. Initially, I tried to purchase a product for ₺33,000, but the system failed. When I tried again at ₺35,600, the same issue occurred. Af...
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