I’d like to share the issue I experienced today during a purchase on Amazon.com. I bought three different hardcover special edition books. One of them was listed at ₺135 for the hardcover edition. After completing my order, I received a payment update, which surprised me. When I checked, I saw that the product, which was originally listed as ₺135, had its price updated to over ₺1000 at the payment stage, and as a result, the order was canceled. When I contacted Amazon customer service, I was wrongly told, “You bought the paperback version.” But I know exactly what I purchased. The paperback version they mentioned is just a plain, illustration-free book. The one I bought was a hardcover special edition with a different cover photo. The hardcover version is currently ₺300. Despite my repeated explanations, they kept insisting I had purchased the paperback. When I pointed out that the paperback couldn’t possibly be ₺300, they responded, “The price must have recently changed.” How can the price jump from ₺135 to such a high amount in just a few hours? Why did this issue occur only with this book, while the prices of the other two remained the same? Even if it was a system error, customers should receive the product at the price displayed. You have no right to cause this kind of inconvenience. It’s also disappointing that a company once known for customer-centric service now seems entirely focused on sales. After this experience, I no longer plan to shop with Amazon.
My orders on Amazon keep getting canceled due to "suspicious activity," even though I’ve explained multiple times that the issue isn’t on my end but a system error. Initially, I tried to purchase a product for ₺33,000, but the system failed. When I tried again at ₺35,600, the same issue occurred. Af...
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I placed an order on Amazon.com.tr and received a ₺150 discount through my bank's promotion. However, I was bombarded with numerous messages and calls from an overseas seller claiming to be the product's seller, urging me to cancel the order because they had listed it mistakenly. Suspicious, I conta...
I regularly shop on Amazon.com.tr and recently purchased 4-5 books. Two of them were supposed to arrive from abroad. According to the emails I received, the sellers canceled those orders. Later, Amazon.com.tr also canceled the other books I ordered and informed me that my account had been closed. Th...
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