Due to the misleading guidance of an Amazon customer service representative, I was unable to purchase the Bestway brand pool. The product was listed directly by amazon.com.tr at a price of ₺6,849. The representative told me the issue would be resolved and asked me to try again. However, just one minute later, when I attempted again, the product had been removed from the catalog. Then, another Amazon agent named Z**** gave an absurd explanation, saying that the product (despite no such note on the product page) could only be delivered to a few locations in Turkey. When I was connected to a more senior representative, they didn’t offer any solution to remedy the situation—only apologized and tried to dismiss the issue. This is highly irresponsible behavior for a global company like amazon.com.tr. Zero customer satisfaction. All correspondence and images explaining the issue are available below. I hereby declare that if my problem and grievance are not resolved, I will pursue all my legal rights using the chat logs and voice recordings as evidence.
On March 8th, I mistakenly ordered an item from Amazon and immediately contacted their customer representative to cancel the order. The representative assured me that the order was canceled and the money would be returned within 3-5 business days. However, as of March 13th, the item is still marked ...
I placed an order on Amazon.com.tr and received a ₺150 discount through my bank's promotion. However, I was bombarded with numerous messages and calls from an overseas seller claiming to be the product's seller, urging me to cancel the order because they had listed it mistakenly. Suspicious, I conta...
I purchased a steel thermos from Amazon for a total of 597.00 TL, including shipping and customs. The product was supposed to be sent from abroad, but it's been a week and the seller withdrew it from shipment. I was informed by Amazon representatives that an issue occurred and was instructed to repu...
On April 16, I purchased an Xbox gamepad from Amazon Turkey. Before buying, I contacted Amazon customer service to ask if I could return the product if it didn’t meet my expectations. They assured me that I could return the item within a month, even if the package was opened. I had previously return...
Customers are being upset by Amazon.com.tr. They sent me the wrong item not once, but twice, instead of the product specified in my purchase invoice. What is their solution? "Send it back," they instruct. Nonetheless, the replacement they send is incorrect. Finally, shopping on amazon.com.tr has tur...
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