When I bought a tablet, it came broken, so I asked for a replacement. They sent me another one, but it had the same problems. They gave me a refund instead of replacing it when I asked them to. It's been more than a month, and I still don't have my money back. I sent you an email, but haven't heard back yet. Not only can you not call them, but their chat service is also down. Even though I've sent mail, no one has replied. They tell me to "be patient" and that someone will get in touch with me in 6 hours every time I get an unclear answer. I haven't heard anything in 96 hours. This situation is wrong and has been very hard.
I totally get how annoying it can be to wait for a product for a long time, only to have the delivery canceled one day before it was supposed to arrive. Even more annoying is finding out that the product is now more expensive than when you first ordered it and that the customer service team can't se...
I purchased a Philips electric vacuum cleaner from Amazon. After about 1.5 months, the vacuum suddenly stopped working. I contacted Amazon customer service, and they offered to either accept a return or provide a replacement. When I requested a replacement, they gave me a shipping exchange number. I...
I ordered a product from Amazon but decided to return it without even opening the package due to negative reviews I read while it was in transit. It has been a month, and my refund still hasn't been processed. Every time I contact customer service, they assure me that they are working on it, but the...
I recently couldn't get into my Amazon account, so I asked for help from their account specialists. They said they would call or email me back and that my account would be fixed. I was told to wait for 48 hours, but no one got in touch with me during that time. I opened another ticket and was told t...
Comments