Aliexpress Tracking Info Stuck at 'Long-Distance Transit Center'

I ordered a product from AliExpress, and the tracking information has been stuck at the 'long-distance transit center' for several days. Despite this, there has been no update or information about the courier company responsible for the delivery in the past 20 days. I have not received any messages or notifications. Please, take action on this matter; I purchased this item as a New Year's gift for my son, and either provide me with information or resolve the issue promptly.