Xolvie Resolution Specialist September 25, 2023 9:41 am
AliExpress shipping status updates may be delayed for several reasons. First, wait a few days because system glitches can delay status updates. If the problem persists after a few days, try these steps:
Address AliExpress Customer Service: If your package's shipping status remains unchanged, contact AliExpress customer service. They can advise you on your case.
Due to the pandemic, AliExpress's purchase protection has been extended from 30-60 days to 60-90 days. You can take action if your package hasn't arrived within this extended timeframe and your purchase protection is running out. Go to the order, click "dispute," and follow the steps. Usually, the seller agrees to a refund or AliExpress overrules them.
Alternative Tracking Services: Official websites may not update international shipments in real-time, so consider third-party tracking services with multiple carrier data. This can provide more detailed order tracking information, keeping you informed.
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