I will never shop on Aliexpress again. I received a defective product, but I cannot return it because I placed the order as a guest. Despite providing proof of payment via PayPal and submitting all required documents, Aliexpress refuses to process my refund.
This experience has been incredibly frustrating and unacceptable. A platform of this size should have better systems in place to assist customers, especially when the issue lies with the product’s quality. I demand that Aliexpress review my case immediately and issue a refund without further delay. Customers should not have to go through such hassle to resolve a simple problem. Aliexpress, take responsibility and resolve this now!
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back....
This is my second time shopping on Aliexpress, and once again, I’ve encountered a problem. The first time, I had a minor issue with a cheaper product, but this time I purchased a more expensive projector, and the image is defective due to a lens issue. I requested a return, and although the seller a...
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
AliExpress has completely let me down. I ordered a specific item, but instead, they sent me the wrong product. To make matters worse, there is no return option, leaving me stuck with something I didn’t order. This is not how a shopping platform should operate. There is no real customer service, no ...
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