On June 29, 2025, I purchased an Algida Keyif ice cream and placed it in my freezer the same day. That evening, when I tried to open the product, I encountered a serious issue: the opening tab of the packaging was already broken, indicating it had either been opened before or was sealed incorrectly during production. More than half of the ice cream was missing, which clearly suggests a manufacturing defect or damage during transport. The surface was heavily frosted, showing signs that it had melted and been refrozen—clear evidence that the cold chain was broken, posing a significant food safety risk. It’s deeply disappointing to see such a basic quality control failure in a product from a global brand like Algida, especially one consumed by people of all ages, including children. Three serious issues—packaging failure, missing product, and cold chain breach—were all present in a single item. This kind of negligence has damaged my trust in the brand, and I won’t be purchasing this product again. I respectfully request that appropriate action be taken to address my complaint, compensate for the issue, and prevent similar problems from happening to other consumers.
On August 25, 2023, while enjoying Carte Dor's Barista ice cream, I encountered a hard object in my spoon that was partially embedded in the ice cream. I removed it and was stunned to find a rusty small chain link. I couldn't believe my eyes – a renowned worldwide brand like Algida, known for its tr...
Even though it wasn't opened and didn't go bad until 2025, I was disappointed to find that the Algida Maras-style double-roasted pistachio ice cream had a strange taste that reminded me of a bitter chemical. Even though the ice cream would have gone bad in 2025, this happened. My family and I have b...
A few days ago, I purchased a Magnum Classic from a local store. Despite the product having more than a year left until its expiration date, I was shocked by what I encountered upon opening the package: it was melted, re-frozen, covered in ice crystals, and the chocolate coating was cracked. What wa...
I just got an Algida Milka Cornetto from a supermarket, which is a treat my family and I enjoy. When I got home and was about to indulge, I noticed something horrifying—the ice cream cone was incredibly soft, and the video I took showed that the ice cream had practically melted out of the cone. It s...
About a month ago, I purchased Milka's strawberry chocolate—something I’ve bought many times before and genuinely enjoyed. As someone familiar with the flavor and quality of this product, I was shocked and disappointed by what I encountered this time. The chocolate was clearly spoiled. The strawberr...
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