I recently made a purchase from an online shopping site, but the seller never sent my items. Now, I can't even get in touch with them. I've filed a chargeback dispute with my bank, Akbank, but I'm hitting a wall there too.
I've been trying to contact Akbank's customer service to resolve this issue, but it seems like no one is interested in addressing my problem or even returning my calls. This lack of response is incredibly frustrating.
I'm seeking a quick resolution to this situation. I want my money back for products I never received, and I expect my bank to be more proactive in helping me resolve this dispute.
I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the iss...
I set up an automatic payment instruction for ASKİ with the Axess card I received from Akbank, but due to the last digit of my subscriber number being entered incorrectly by an Akbank employee, a payment of ₺7,934.74 was taken from my account for a bill that does not belong to me. On August 27, 2024...
I had been using an Akbank credit card ending in 2398 for over 20 years. After an online purchase where the seller failed to deliver the product, I submitted a written request for the payment to be blocked. Despite this, Akbank processed all three installment payments, ignoring my objection. When I ...
I made two one-time payments with my Akbank salary card and processed a return on 03.08.2024. However, as of today, the money has still not been credi...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
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