Akbank Charged ₺7934 to My Axess Card Due to Their Error and Hasn't Resolved It
I set up an automatic payment instruction for ASKİ with the Axess card I received from Akbank, but due to the last digit of my subscriber number being entered incorrectly by an Akbank employee, a payment of ₺7,934.74 was taken from my account for a bill that does not belong to me. On August 27, 2024, I filed a dispute by completing the transaction dispute form both by phone and email. It has been 16 days since my dispute, and apart from unrelated emails sent by Akbank, I have not received any response. Despite receiving messages with empty promises such as 'It will be resolved soon' and 'You will receive a response within 2 days,' no one has helped me in any way. I am very disappointed. Customer service has been of no help whatsoever. I request that this error, which was caused by Akbank, be corrected as soon as possible.
The latest email: We have reviewed your message regarding the invoice instruction. If you believe that there have been incorrect and multiple payments made for your invoice, we kindly ask you to contact the relevant institution. I don't think it was necessary to keep me waiting this long to send this message. I have received no help or resolution from Akbank.
