I have a flight with AJet tomorrow to Izmir, and I’m traveling with my 6-month-old baby. Unfortunately, there’s a simple but critical error in my daughter’s name—her name is “P** A**” but it was mistakenly entered as “P** A**.” I immediately contacted AJet’s call center to correct this, and they told me to submit a request through the website. After doing that, I was transferred to another team. That team said they would escalate the issue via email and that I should monitor my inbox for a reply.
However, the only response I received states that I’ll get a reply within 7 business days—completely unhelpful when the flight is tomorrow. How can it take over a week to fix a single letter in a passenger’s name, especially when a baby is involved?
This level of bureaucracy and indifference is completely unacceptable for such a simple correction. The endless redirection, impersonal support, and lack of urgency have left me incredibly frustrated and stressed. AJet, you need to fix this issue immediately. One letter shouldn't stand in the way of a mother traveling with her infant. I demand urgent resolution before my flight.
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